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Executive Profile: Paul Ohm


Ohm has more than 25 years of experience in the hospitality industry and previously served as general manager of the Fairmont Newport Beach, a 450-room luxury hotel in southern California.

Ohm will be responsible for overseeing the general operations of the 307-room hotel, as well as the upcoming renovations of the hotel's 176 tower guest rooms slated to begin in fall 2013. Ohm joins Marcus Hotels & Resorts with a strong background in hospitality. He began his career with the Hyatt Regency Columbus in food and beverage, and served in various positions with Hyatt Hotels in locations including Chicago, San Francisco and Maui. In 2000, Ohm joined Starwood Hotels & Resorts as the director of food and beverage for the Kapalua Bay Hotel in Maui, Hawaii. In 2005, he took the role of director of operations for The Fairmont Washington D.C. hotel. He also served as an opening team member for new hotels while at Fairmont, which included the re-branding of the Hotel Heliopolis in Cairo, Egypt to a Fairmont hotel.

"We are thrilled to welcome Paul to Marcus Hotels & Resorts as general manager of The Pfister Hotel. As The Pfister celebrates its 120th anniversary this fall, Paul's extensive experience in hotel management and operations makes him the ideal candidate to lead this property and continue its legacy of gracious service and tradition," said Kirk A. Rose, president of Marcus Hotels & Resorts.

"I am very excited to join Marcus Hotels & Resorts as the general manager of the company's flagship property," said Ohm. "It is an honor to manage this historic landmark and work in a hotel that still cherishes the core values of hospitality. I look forward to being a part of some of the Pfister's unique offerings including its award-winning Artist in Residence and Narrator in Residence programs, and continuing to provide memorable and unforgettable experiences to our guests."

Ohm graduated from Bowling Green State University in Ohio with a bachelor's degree in political science and a minor in technical communications. He currently serves as a member of the Chaine Des Rotisseurs as a Ma'tre de Table Hotelier and the Les Amis d'Escoffier Society.

Get to Know Paul Ohm

Education: Bachelor of Science degree in Political Science and a minor in Scientific and Technical Communication.

Family: I am blessed to come home to the wagging tails of three miniature long hair dachshunds named Koa, Tiffany and Gracie Ann IV

Best business decision: Joining the legendary Pfister hotel. Prior to joining the Pfister, the best business decision I made was to create and implement a food allergy program. The program allowed guests with allergies to enjoy a restaurant/hotel quality meal without the fear of an allergy attack or the feeling of being singled out.

Toughest business decision: The recent years of recession have brought many opportunities to reduce services and take shortcuts in the hospitality business, which we have seen throughout the country. The toughest decisions have surrounded the ongoing commitment to both a level of service training and focus on ongoing renovation.

Hobbies: Gardening and Landscape design, reading, playtime with my dogs and anything outdoors.

Favorite vacation spots: Mayacoba Mexico, Bermuda, Hawaiian Islands and Europe.

Last book read: Dan Brown's Angels and Demons

Fun fact: The Pfister Hotel is the 14th hotel I have worked at in my 25 year hospitality career.

What are you most looking forward to? I am really excited to be part of Marcus Hotels & Resorts and being a part of the Pfister Legacy! The history of this hotel and the multi-generational Marcus Corporation is fascinating to me and I am eager to learn more.

What brought you to the Pfister? To work in a hotel and organization that still holds very closely the principles of what makes the hospitality industry special and reminds us why we are this business.

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