Frequently Asked Questions
Q. What are check-in and check-out times?
A. Check-in time is 3 pm and check-out is at Noon.
Q. What is your cancellation policy?
A. Reservations must be cancelled by 6pm 48 hours prior to arrival or you will be charged for one night's room and tax.
Q. Is parking available at the Pfister Hotel?
A. Self Parking is available in our structure located on Mason Street, $27 overnight. Valet parking is also available at the hotel entrance on Jefferson Street, $30 overnight. This cost includes unlimited in and out privileges of the parking facility. Nearby alternate parking is also available.
Q. Are refrigerators, cribs or rollaway beds available?
A. Yes, these items are available upon request, as follows:
- Cribs: No Charge
- Rollaway: $35 per night
- Refrigerator: $50 per night
Q. Is there a Concierge Service?
A. Concierge Service is available by calling (414) 273-8222. The Concierge desk is located in the lobby of the hotel and will be happy to assist with special requests.
Q. Does the Pfister Hotel have a shuttle to/from the airport?
A. The hotel does not have an airport shuttle, however there are shuttles located at the airport luggage claim area, as well as taxis available.
Q. We will be driving to the hotel and need directions to the hotel.
A. Driving directions to the hotel can be found on our website. Please visit the Location & Directions webpage for details.
Q. Do you have high speed Internet access in the guestrooms? If so, what are the charges?
A. Yes, high speed wireless Internet access is available in all guestrooms. For computers without a wireless card, adapters are available at the front desk. High speed Internet access is $9.95 per 24 day. Additionally, a free Marcus Rewards membership will grant you complimentary free high speed internet access.
Q. We will arrive before check-in, what is the provision for storing luggage?
A. Your luggage will gladly be stored at no charge until your check-in.
Q. Are there hairdryers in the rooms?
A. Yes, hairdryers are available in each room. For a list of in-room amenities, please see the amenities webpage.
Q. Do you have Room Service and what are the hours?
A. Yes, room service is available 24 hours a day, 7 days a week.