Welcome Pfister Guest 

Outlet Information

The Café at the Pfister & Barista Counter: Café is open 6 am – 2 pm daily. Barista Counter is open 6 am – 3 pm daily.

Lobby Lounge: Monday-Thursday, 11 am – 12 am | Friday, 11 am – 1 am | Saturday, 9 am – 1 am |  Sunday, 9 am – 12 am. 

Mason Street Grill: Dinner service available Monday-Saturday, 4-9 pm and Sunday, 4-8pm. Brunch service available Saturday-Sunday, 10 am – 2 pm. Reservations are encouraged. Please call 414-298-3131 or visit OpenTable to make a reservation.

In-Room Dining: 6 am – 12 am daily
To order, dial '0' from your guestroom telephone or text 414-459-1540, and our Butler will assist you.

Blu: Monday-Thursday, 5 pm – 12 am | Friday-Saturday, 4 pm – 1 am
Reservations and walk-ins are welcome. To make a reservation, please call 414-273-8222 and ask for "Blu reservations." Private tables are also available for reservations - book here. 

The Pfister Club Lounge: Monday-Friday: 6:00am – 10:00pm | breakfast from 6:00 - 10:00am | honor bar from 5:00 - 9:00pm
Saturday-Sunday: 7:00am – 10:00pm | breakfast from 7:00 - 11:00am | honor bar from 5:00 - 9:00pm

Fitness Center

The Fitness Center is open 24 hours a day, 7 days a week.   
 

Pool

Our pool is open from 6 am to 10 pm.
 

WELL Spa + Salon

Services in the WELL Spa + Salon are by appointment only (no walk-ins), Monday, Thursday, Friday, and Saturday 9 am to 9 pm, Tuesday and Wednesday 9 am to 7:30 pm, and Sunday 9 am to 5 pm.
Click here to learn more and book an appointment at the Pfister WELL Spa + Salon. 

 

Pfister Retail Shop

The Pfister Retail Shop located next to the Front Desk is open on Monday, Thursday, Friday, and Saturday 9 am to 9 pm, Tuesday and Wednesday 9 am to 7:30 pm, and Sunday 9 am to 5 pm.
 

Business Service Center

The Business Service Center is located on the 3rd floor at the top of the marble Grand Staircase and is open 24 hours a day.

 

Emergency Planning

While the Pfister Hotel has taken many precautions to ensure the safety of our guests, please take a moment to plan for the unexpected. The following information is vital to your safety.

If a fire breaks out, know what to do.

1. Remain calm
2. Locate the exit. Feel door.
3. If cool to touch, exit your room immediately and close the door behind you.
4. Activate the nearest red fire alarm pull station located on either end of the corridor.
5. Call extension 1234 (Emergency Department) or the Pfister Butler (0) from the corridor phone and let emergency personnel know where you are.
6. Do not return to your room

If You Hear an Alarm

1. Prepare to exit your room. Take your key card with you.
2. Feel the door temperature and observe the bottom of the door for smoke. If the door is hot, do not open it. If the door is cool open it slowly but be prepared to shut it quickly.
3. If the corridor is free of smoke, close your door behind you and walk to the nearest exit. Do not use the elevator. Do not re-enter the building until told it is safe to do so.
4. If smoke is visible in the corridor, remain in your room.
5. If smoke is entering your room:
   1. Place wet towels or sheets around the door to prevent smoke from entering your room.
   2. Call the Emergency department at extension 1234 or the Pfister Butler and report your room number.
   3. If smoke is entering your room, open the window to obtain fresh air. Hang a towel from the window to identify your location for emergency personnel.

Know Your Exit Routes

Upon arrival to your room, spend a minute reviewing the exit map at the back of your door. Walk down the corridor and locate your most direct fire exit. Familiarize yourself with other nearby exits. Additionally, make mental notes of the locations of fire alarm pull stations and corridor house phones.

Know Your Room

Should you be unable to leave your room due to smoke or flames, the room can afford protection until help arrives.

Conference Room

If attending a conference, familiarize yourself with the meeting room. Check all emergency exits and decide upon your route of escape. If you notice any hazards, inform your conference leader, who can have the problem handled by our trained staff.

If you are in charge of a conference, take a few minutes to inform all persons attending the emergency exits available. The Pfister Hotel offers a state-of-the-art life safety system. However, should a fire break out please be prepared.

Traveler Safety Tips

1. Do not answer the door without first verifying who it is. If a person claims to be an employee, ask who they are, and call the emergency department extension 1234 for verification. If you think someone is following you, go directly to the front desk and ask for assistance.
2. When returning to the hotel late in the evening, use the main entrance of the hotel. Be observant and look around before entering parking lots.
3. Close the door securely whenever you are entering or leaving your room and use all of the locking devices provided, including the safe.
4. Do not needlessly display room key cards in public or leave them on restaurant tables, at the swimming pool, or other places where they can be easily stolen. Don’t mention your room number out loud, especially if traveling alone.
5. Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry.
6. Do not invite strangers into your room.
7. Place all valuables in the room safe.
8. Do not leave valuables in your room unsecured or in your vehicle.
9. Check to see that any windows and any connecting room doors are locked.
10. If you see any suspicious activity, please report it to the Emergency Department at extension 1234.